![]() Michael Murphy, co-founder of ScribeAmerica Can you talk more about the role of the “superscribe”? Are they facilitators of tasks in the healthcare system or are they more than that? This also means technology to empower the human glue, our scribes to be successful.ĭr. We need technology to enhance the human experience in medicine. They can tackle a complete circle of tasks around the patient care scenario. Essentially, our Speke solution allows our scribes to be “superscribes” or care team assistants. While the patient is meeting with the physician, the scribe can tackle other important tasks for the physician. ![]() They can then work with multiple physicians. This allows the medical scribe to be super-efficient. There’s a scribe on the backend to evaluate that output and put that into different types of systems. It just takes in the conversation and uses machine learning to make it easier for scribes to process. It operates seamlessly in the background. ScribeAmerica’s sister company, SoundLines, developed our Speke solution, a mobile-based application that allows the physician and patient to have a conversation without any interruptions. Where do you think are some bright spot areas where the technology-human interaction has been productive? You have to imagine that when a physician is taking care of a patient, the AI should be able to be in the background picking up everything and then putting all of the relevant documentation together to put into an EHR without disrupting the interaction. We still have a long way to go for ambient AI and technology. Are these technologies really delivering a complete package? They are not. Right now, technology doesn’t follow up when the labs are back, or understand what the physician’s personal preferences are when it comes to endpoints of a healthcare workflow. ![]() We are tackling the whole spectrum of tasks that physicians need assistance with, such as discharging, planning, following up, labs, and clinical decision support. These companies are trying to tackle one issue which is documentation. This is why we are different from the technology companies using AI to solve the physician administrative burden. We are trying to tackle the whole picture. What is ScribeAmerica’s role in eliminating administrative burden for physicians? 75% of the tasks that they tackle are beyond documentation. Only 25% of the tasks that they tackle are documentation. The scribe is a human productivity assistant that tackles multiple administrative tasks. The medical scribe becomes a true assistant to the doctor similar to a paralegal who is an assistant to a lawyer, or an associate is an assistant to the banker. There’s no way that one physician can provide adequate care, complete their documentation and complete the administrative burden while being in the care setting. They have an insurance verification system. Because of the HITECH Act, multiple disparate systems were implemented into healthcare workflow. We see medical scribes as care team assistants. They are doing a lot more than just the documentation. People come to us because they want an in-parallel workflow and not an in-sequence workflow. The real benefit of having a medical scribe is that the documentation is occurring concurrently. What are some of the misconceptions that people have about medical scribes?Ī medical scribe is taking on 90% of the administrative burden from the providers: physician, physician assistant or nurse practitioner. More recently, we introduced HealthChannels in 2016 as a parent company over ScribeAmerica and three other divisions to further address the full scope of challenges that have developed due to the increasing complexities of our healthcare system. Physicians just became completely hamstrung in their ability to provide what we felt was effective and compassionate care. From 2009 to 2014, we had the largest increase in the administrative burden that the country has ever seen in healthcare.
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